Terms and Conditions

By using CleanLagbe's services, you agree to be bound by these Terms and Conditions. These terms form the agreement between you ("the Client") and CleanLagbe ("we," "us," or "our").

2.1. You can request a booking by submitting a quote request on our website or by contacting us directly. 2.2. Submitting a request is not a confirmed booking. It tells us what service you are interested in and your preferred date and time. 2.3. We aim to provide reliable and professional cleaning services, but all requests are subject to availability.

3.1. A booking is only confirmed once CleanLagbe has contacted you to confirm the cleaner, date, time and final price. 3.2. Until we have confirmed these details with you, please do not treat your request as a booked appointment.

4.1. Where a price is not shown on our website, you can request a quotation for your specific requirements. 4.2. Quotations are based on the information you provide. The final price will be confirmed before the service is carried out. 4.3. Prices may vary depending on the size of the property, condition, and specific requirements.

5.1. Additional charges may apply if you ask for extra tasks to be carried out during the visit, or if the property requires significantly more work than described when the quotation was given. 5.2. We will let you know about any additional charges before carrying out extra work where reasonably possible.

6.1. If you need to cancel a confirmed booking, please contact us as soon as possible. 6.2. Late cancellations may incur a fee. Any cancellation fee will be explained to you at the time of booking confirmation.

7.1. If you need to change the date or time of a confirmed booking, please contact us as soon as possible. 7.2. Rescheduling is subject to availability.

8.1. You are responsible for providing reasonable access to the property at the confirmed time. 8.2. If access cannot be arranged, this may affect the service and could result in a charge.

9.1. Please contact us to confirm whether cleaning products and equipment will be provided, or whether you need to provide your own, before your booking is confirmed.

10.1. Provide accurate information about the property and the service required. 10.2. Secure or remove valuable, fragile or personal items before cleaning begins. 10.3. Inform us of any special conditions, hazards or access requirements before the service begins.

11.1. If any damage or breakage occurs during a service, please report it to us within 24 hours. 11.2. We will look into any reported damage and respond appropriately.

12.1. If you are not satisfied with a service, please contact us as soon as possible so we can look into it. 12.2. We will review your complaint and respond with our findings and any proposed resolution.

13.1. Refund requests are considered on a case-by-case basis, depending on the nature of the complaint. 13.2. Please contact us to discuss any concerns before requesting a refund, so we have the opportunity to resolve the issue.

14.1. We aim to provide reliable and professional cleaning services, but cleaner availability is subject to confirmation and can vary. 14.2. We may not be able to accept certain requests, including those outside the areas we cover, or work that requires specialist equipment we do not hold.

We may update these terms from time to time. Changes will apply from the date they are posted to our website.

For any questions regarding these terms, please contact us: • Email: info@cleanlagbe.com • Phone: +44 7915 215035