Privacy Policy

When you request a quotation, make a booking or contact us, we may collect: • Your name, email address and phone number • Your property address and access details relevant to the service • Details of the service you have requested • Payment information, where a booking is paid for • Technical information such as your IP address, browser type and how you use our website (including cookies, see section 9)

We collect this information so that we can respond to your enquiry, provide you with a quotation, and arrange and deliver the cleaning service you have requested.

We use your information to: • Respond to your enquiry or quotation request • Confirm and arrange your booking, including date, time and price • Communicate with you about your booking • Process payment, where applicable • Improve our website and services • Send you service-related updates, and marketing communications only where you have agreed to receive them

We share your information only where necessary, with: • Cleaning staff assigned to carry out your booking • Payment processors, where payment is taken online • Service providers who help us run our website and business operations We do not sell your personal information to third parties. We may share information if required by law, or to protect our rights, property or safety.

We keep your personal information for as long as necessary to provide our services, deal with any queries or complaints, and meet our legal and accounting obligations. When information is no longer needed, we delete or anonymise it.

We take reasonable steps to protect your personal information, including restricting access to those who need it and using secure systems to store data. No method of storage or transmission is completely secure, but we work to keep your information safe.

Under UK data protection law, you have the right to: • Access the personal information we hold about you • Ask us to correct inaccurate information • Ask us to delete your information • Object to or restrict certain uses of your information • Withdraw consent for marketing communications at any time • Lodge a complaint with the Information Commissioner's Office (ICO)

To request access to, correction of, or deletion of your personal information, please contact us using the details in section 10. We will respond to your request as soon as reasonably possible.

Our website may use cookies and similar technologies to help it function properly and to understand how visitors use the site. You can control or disable cookies through your browser settings. Disabling cookies may affect how the website works.

If you have any questions about this privacy policy or how we handle your personal information, please contact us: • Email: info@cleanlagbe.com • Phone: +44 7915 215035